Frequently Asked Questions
Please note that some of the items in our catalogue are very popular, which means that the delivery time is longer than that listed below.
France and Western Europe delivery time: your order processing time is 3 working daysProduct design and order delivery 11 to 35 working days-Yes. Our team makes every effort to ensure that you receive the order as soon as possible.
*These time limits do not include any delay caused by administrative decisions (such as customs control), strikes or other circumstances beyond the control of the Ramen country
Overseas department and region (drom) delivery time is 18 to 45 working days (paid delivery).
Update covid We sometimes postpone orders due to government restrictions and new border health rules.
If your tracking number doesn't show any information, please don't worry. Tracking information is usually provided after 5-8 working days until the carrier updates.
Depending on the type of goods you order, you may receive different packages. We have multiple warehouses, so in order to optimize the delivery time and avoid too much attention, you can receive your items in different packages.
Our products are shipped from our warehouses in China and Hong Kong to the international marketThe lead time may exceed four weeks in Peru, Bulgaria, Argentina, Romania, South Africa and French Polynesia.
Customs duties vary from country to country and are not included in the delivery price. This is the responsibility of the buyer.
You can keep abreast of all orders from Ramen countries. Once your package is sent, you will receive a shipping email with your order number. You just need to be in our Tracking platform.
You can also track your package directly on the carrier's website. Tracking information Visible within 5-8 working days after receiving your tracking number.
After completing the order, you will 24 hours contact us
Beyond this period, cancellation or modification will not be accepted because the order has been processed.
First, make sure you don't receive this email in your spam folder. If you still can't find it, please don't panic, please contact our customer service department, we will help you!
Note that the address ends with SFR. Fr; Orange. Fr; Free.fr has a filter to block automatic mail from our platform.
In Ramen countries, we use high-quality materials to provide you with high-quality products. The products are designed with high quality and durable materials. All our products are designed in Asia and shipped from China or Hong Kong. The materials used shall be stated in the description of each item.
If you need help finding the perfect size for you, please refer to the size guide on the article page. Otherwise, you can contact our customer service department, we are happy to help you!
We accept payment by bank card: visa, MasterCard, American Express, discover
If your payment is authorized, you will receive an email confirming the order and debit the amount due within 24 hours.
If your card is not authorized, there will be no charge. This is the refusal of the bank. Please use another bank card.
All our prices are in Euro.
Returns and Refunds
Return must take into account the loss of the product. After contacting our customer service, you will be asked to provide photo proof. According to the description and photos in our product introduction, the product will not be refunded.
The freight is for your account.
If you need to return, please contact us at the following email address: firstname.lastname@example.org
⚠All returns beyond the legal return period (14 days from the delivery date) will not be refunded.
The refund should be paid immediately upon receipt of the returned item. Please mark the order number on the package. If the goods arrive under unacceptable conditions, we will not be able to refund and return the goods to you.
We suggest that you ask for proof by mail (free of charge).
The refund shall be made in the same way as the order. The refund period is 2 to 14 days.
If you do not receive a refund after 15 days, please contact our customer service department.
If you can't find the answer on this FAQ page, please feel free to contact us.